System online
Ministry of Human Resources & Emiratisation
MoHRE Digital
From Transformation Vision to Digital Reality.
A journey of rethinking services, technology, data and customer experience to create a simpler, faster and more connected MoHRE.
Legacy
Design
Build
Test
Learn
Transform
Launch
Chapter 01 — Where it started
Every transformation starts with a foundation.
Milestone 01
TEAM BUILT
Recruitment completed
Feb – Apr 2026
Milestone 02
VISION DEFINED
FSDs signed off
Feb – Mar 2026
Milestone 03
IDEAS MADE REAL
Prototyping completed
Feb – mid May 2026
Key dates — Phase 1, 2026
Mid May 2026
Prototyping complete
Mid Aug 2026
SDP go-live + Release 1 to SIT
Mid Oct 2026
Release 1 — 2 services live
Mid Dec 2026
Release 2 — 13 services live
Chapter 02 — Building the digital core
Then the foundation became a platform.
The Service Development Platform created the digital foundation for designing, building and scaling the next generation of MoHRE services.
Service Development Platform
SDPLIVE
Go-liveMid August 2026
DESIGN01
BUILD02
INTEGRATE03
TEST04
LIVE05
Chapter 03 — The ecosystem
We didn't just redesign a website. We redesigned the ecosystem.
SDP
01A secure, consistent platform to build on.
Weak access control→Strong identity
Inconsistent environments→Consistent & secure
No pre-release checks→Security by default
SERVICES
02Simple, guided journeys instead of manual steps.
Manual journeys→Guided journeys
Late validation→Instant validation
Repeated data entry→Pre-filled data
DATA
03One authoritative source across the ministry.
Duplicated data→Single source
Inconsistent structures→Standardised
Limited traceability→Full lifecycle history
04 — Security
Security was built into the transformation.
Moving from fragmented controls to layered, end-to-end protection.
Federal Perimeter01
Ministry Network02
Identity & Access03
Application & Code04
Data05
Chapter 04 — Simplifying the world of MoHRE
All services consolidated into seven customer-facing categories.
39 customer services mapped, renamed and grouped the way people actually think. Sample services shown per category.
Before — Chaos
Work PermitsEstablishmentComplaintsDomestic WorkersInspectionContractsFeesWagesCancellationsApprovalsRenewalsCertificates
After — Clarity
Work Permits Management
05- Manage & request quota
- Issue work permit — establishment / domestic
- Modify work permit
+2 more services
Establishments Management
14- Register new establishment
- Update establishment
- Close establishment
+11 more services
Individuals File Management
10- Create person profile — establishment
- Create person profile — domestic
- Create or modify employee profile
+7 more services
Workers Housing Management
02- Register worker residence
- Rent worker residence
Feedback & Grievances
02- Submit a voice of customer complaint, feedback or inquiry
- Submit an appeal or grievance
Requests & Exceptions
03- Apply for refund
- WPS exception
- Reports
Contractual Complaints
03- Submit a labour complaint
- Submit a labour violation report
- Injury / incident reporting system
Chapter 05 — Designed with customers
We didn't design it for our customers. We designed it with them.
0
UX Lab sessions
Jun to Sep, web and mobile
0
Session participations
6 user groups represented
0
User groups
Across the journey
0
Customer findings
Recorded and actioned
Overall experience
0.0 / 10
Ease of Use
7.5 / 10
Design
8.8 / 10
Information
7.7 / 10
Tested with
EmployersPROsTasheel UsersOwnersAuthorised UsersWorkers
Valued most
- ✓End-to-end journeys
- ✓Pre-filled information
- ✓Clear service flows
To refine
- 01Find frequent services faster
- 02Clearer terminology
- 03Better Arabic and mobile layouts
Chapter 06 — Before vs after
The difference is in the experience.
Legacy MoHRE vs MoHRE Digital.
User Journey
Legacy
14 Screens
→
MoHRE Digital
4 Screens
0%
Fewer screens
Manual Data Entry
Legacy
35+ Fields
→
MoHRE Digital
~6 Fields
0%
Less manual entry
Documents
Legacy
11 Documents
→
MoHRE Digital
6 Documents
Processing Time
Legacy
~20 Minutes
→
MoHRE Digital
~4 Minutes
0%
Faster
User Effort
Legacy
High
→
MoHRE Digital
Reduced
0%
Reduction in user effort
Operational Efficiency
Legacy
Baseline
→
MoHRE Digital
Improved
0%
Improvement
Throughput
Legacy
20–25 applications/day
→
MoHRE Digital
~120 applications/day
0×
Capacity
Chapter 07 — Real customer journeys
Transformation you can see.
Steps before
6
Steps after
4
01
Legacy
14 screens · ~20 minutes
6steps
1
Login
2
Search service
3
Select establishment
4
Fill 35+ fields
5
Upload 11 documents
6
Submit & wait
Steps removed-33%
02
MoHRE Digital
4 screens · ~4 minutes
4steps
1
UAE PASS sign-in
2
Pre-filled review
3
Guided confirmation
4
Integrated payment
Fewer screensPre-filled informationGuided stepsUAE PASSReal-time validationIntegrated paymentApplication tracking
Chapter 08 — Everything connects
PEOPLESERVICESDATATECHNOLOGYSECURITYCUSTOMER FEEDBACK
Not a new website. A new digital MoHRE.
One connected digital foundation designed to continuously improve how people experience MoHRE.
Chapter 09 — Where we are today
And today, MoHRE Digital is here.
TEAM
FSD
PROTOTYPES
SDP
SERVICES
DATA
SECURITY
UX LABS
REFINEMENT
MOHRE DIGITAL
GO-LIVE COUNTDOWN
19 October 2026 — we are ready.
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DAYS
--
HOURS
--
MINUTES
--
SECONDS
Built.Tested.Refined.Ready to Scale.
Chapter 10 — Experience the services